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If you received a damaged item, please email us with your order number, a description of the damage and photos of the damage. If you wish to return your order for any other reason, we allow exchanges for merchandise credit within 14 days of delivery. We do not allow refunds and the customer is responsible for the cost of return shipping. Please note that items must be returned in the same condition in which they were received, with all the original packaging. Exchanges and credit are applicable only at the original point of purchase. The Ultimate Tower is final sale and not eligible for return or exchange.
Please email us at customerservice@assouline.com with your order number to begin the return process for an online order.